Singapore Pools Account registration

You may choose to do online verification on our website or mobile app, or visit any Singapore Pools branch with your NRIC or an official document containing your FIN. For FIN and passport holders, please also provide proof of residential address.

When signing up for a Singapore Pools Account on the website or mobile app, you are able to verify your identity online by uploading images of your NRIC or an official document containing your FIN, and then initiating a video call on the Account Status Page.

After submitting your online registration form, Singapore Pools requires your identity to be verified either online or at any of our branches.

Get ready your NRIC or an official document containing your FIN and make sure you are at a well-lit, quiet environment with a strong Internet connection.

All calls are safely stored for audit and training purposes.

Security arrangements are in place to protect our customer data against loss or theft, as well as unauthorised access and undue disclosure. Some of the technical safeguards include encryption, firewalls and Secure Socket Layer (SSL).

Once you agree to start the online verification, you will be given a queue number. The online verification will start when your number is called.

Our Customer Service Representative will be conducting the verification over the video call, to match your NRIC or an official document containing your FIN to the caller.

We are not able to determine the waiting time, as it depends on the call traffic on each day.

You will be talking to one of our Customer Service Representatives.

No. You will only be able to start betting only after your account is activated.

A SMS will be sent to you once your account is activated.

You are able to do online verification via the website or you may visit our Singapore Pools branch with your NRIC or an official document containing your FIN for the verification.

You may be advised to go to our branch for verification if our Customer Service Representative is unable to verify your identity through the video call.

No, you do not need to sign up for a new account.

All active Singapore Pools Account (Horse Racing) number will adopt a 9-digit format from 15 Oct 2019.

Please add 08, 080 or 0800 to the front of your existing Singapore Pools Account (Horse Racing) number, then refer to your letter for the last numeric digit to form the 9-digit username.

To sign up for a Singapore Pools Account, you must:

• be a Singapore Citizen or Permanent Resident,

  or a foreigner residing in Singapore, with a valid Singapore Foreign Identification Number (FIN)

• be at least 21 years of age

• provide a local mobile number

• provide a Singapore residential address

• not be subjected to any of these exclusions:

  • a family exclusion order made under section 162 or 165C of the Casino Control Act ('CCA')

  • an exclusion order made under section 165 or 165C of the CCA

  • an exclusion from any casino premises by the operation of law under section 165A(1)(a) and (b) of the CCA

Each customer can only have one account.

No. You will not be able to access our website or mobile app, including the online registration form, from overseas.

However, if you return to Singapore and meet all prerequisites, you can register for a Singapore Pools Account.

Yes, if you have a valid Foreign Identification Number (FIN) and meet all prerequisites.

If you are a foreign passport holder, you will only be able to select and bet on Horse Racing.

You will need to provide your Singapore address and Singapore phone number during account registration.

You can only access our website or mobile app, including the online registration form, if you are in Singapore.

You can only access our website or mobile app, including the online registration form, if you are in Singapore.

You may already have a Singapore Pools Account. Each customer can only have one account.

Contact our Customer Service at 6788 6668 for help.

No. Each customer can only have one account.

To sign up for a Singapore Pools Account, complete this online registration form.

After completing the online registration form, you will be prompted to undergo an identity verification process through an online video call. Alternatively, visit any Singapore Pools branch with your NRIC or an official document containing your FIN to verify the information submitted. For FIN or passport holders, please also provide proof of residential address.

Singapore Pools will also verify your account eligibility within three days. No action is required from you.

You may log into your account with your username and password to check the status of your registration.

After completing the online registration form, and identity verification, Singapore Pools will also verify your account eligibility within three days. No action is required from you.

You may log into your account with your username and password anytime to check the status of your registration.

No. All account activities, including registration, must be conducted by the customer. Each customer takes full responsibility of the account. We will verify the customer's identity during registration and transactions in compliance with regulatory requirements and to ensure account security.

No. There is no registration fee.

No. There is no fee. However, certain account services such as Horse Racing Channel and live streaming services will require monthly subscription fees.

No. There is no sign-up offer.

No. There is no trial account.